About: http://data.yelp.com/Review/id/ceCZL7Ykl0t2Bm

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About: http://data.yelp.com/Review/id/ceCZL7Ykl0t2Bm_QGsmx3A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-08-08 00:00:00 (xsd:dateTime)
itemReviewed	Courtesy Chevrolet
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	Since my original review, we were contacted by our sales person, Eric, and Jason, who commented on my first post. It appears that our unpleasant experience was a series of unfortunate events and very unusual. Courtesy has done so much to help us get our car into the condition it should have been and they have really gone out of their way to make us feel like valued customers. Even though our initial experience was bad, their response has changed my overall opinion of them and made me realize they really do want happy, loyal customers and they will do whatever they can to get that. Several of the employees we had issues with are no longer with the company so it seems we got a few of the bad apples and that contributed to the unpleasant experience (the manager who promised a gift card and did not deliver and the service employee who never ordered the part after we called several times). They have since repaired the damaged bracket on the front bumper, re-fit the tail lights that were a little askew, and detailed and charged the car. They also gave us a Volt as our loaner which was great, that way we barely noticed our car was in the shop. We met with a sales advisor this time so we now have a contact with the service department should any other issues arise. Everyone we dealt with since has been great and made us feel that our experience was very concerning to the dealership. I really feel that they used our feedback to improve their future transactions, which was the main reason I went to the internet in the first place. We were told that our experience was shared with all the employees and all of the issues we had have been discussed and addressed. I think it says a lot about the company if they are willing to take a negative customer experience so seriously and turn it into an opportunity to learn and change any issues for future customers. I'm definitely impressed with their response and plan to keep going to the dealership for service and our next car purchase.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brittany

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