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| - After a crazy but fun day of shoving and sweating at the Toronto Aquarium, our hungry party of eight (four adults, four children) ended up in BP right in across from of the CN tower atrium. We have patronized BP in different places, and the experience was always really good. This one was certainly not.
We waited for about 10 min (after telling us that it'd be a 25 min wait). The restaurant was not even half full. Our waiter, however, took a long time to show up and ask for the drinks order. We were already hungry and annoyed about the wait, so we ordered drinks. After we got the drinks, we had to wait over 15 min, with our waiter being MOA.
Only after we asked to see the manager, who mildly apologise for the wait, attributing it to being short staffed, and also because they did not expect "so many people" to come that day (a Saturday? in Downtown TO? In the middle of Christmas break? Hellooo?) we were giving free refills for the drinks and our not so eager waiter finally took our order. Then, another 25 minutes to finally get our lukewarm to cold food. Meaning that our slothful waiter probably left our entire order sit for a good while at the pickup window.
The quality of the food was definitely subpar for BP standards. Not to mention the fact that it was cold, the quality and taste of the food was not good at all.
This is one Boston Pizza that we will not be returning to! You have been warned.
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