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  • We understand Chili's business plan is to not let any food leave the kitchen less than 30 minutes after the order was placed bit this was worse. After 40 minutes our food came except our child's was missing. 5 minutes later it comes, but was not what we ordered. The server gave us some BS excuse of that's not what the waiter entered, but what they brought us was not even on the menu. No accepting of responsibility or making it right, only "I can start another if you'd like." We didn't have another 45 minutes to wait and had an engagement to get to. No restaurant should mistreat a hungry child. Absolutely no one cared about our situation or us as customers. We won't return.
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