I must preface this with the fact that I have only been here once. I got the basic facial with extractions on a day that my skin was feeling extremely clogged and really just gross. Cathy was friendly and gentle with my skin. Although I wish she had done more extractions, the ones she did were not painful and definitely helped unclog my pores. I felt much fresher after the facial and look forward to the next one. I will take her advice next time and get the microdermabrasion (just add'l $10) before we begin so that she will have access to more pores for extractions and this may make the experience even better. $55 for a facial here is worth it. Small, quaint, store front spa but friendly, experienced service.