I reserved a 10ft truck today at 5pm. I got there about 15min early to do the paperwork, and found out that i had filled out 90% of it online. The women got me out the door in less than 5min which was great.
Now, I made my reservation for 3hrs but i got everything done early so I brought the truck back at 6pm with filled tank, and under my estimated mileage. I walked inside and no one was at the desk. I heard two employees talking and singing in the office, plus i heard a baby in there as well. I thought ok, they'll be out in a minute. After waiting for 10min, i set the keys on the desk and walked out. No one came out of the office to see if a customer was waiting. I looked around to see if someone was outside to tell them "hey, no one was inside i left the keys" but didn't see anyone. I did see however a box truck with its driver side door open.
Ive rented several trucks from this place as well as a friend of mine. Ive never had this kind of experience before and hopefully never again.