I have been here twice previously and this was the least favorite experience. Kimberly was awesome at check in.....and that was the highlight of the trip. The front Manager needs to go to front desk 101 training. I was told to return in 30 minutes since their key machine was down. When I returned there were only two employees (one of which was on the phone for ten minutes helping no one) up front and the line was four customers deep. The manager came out and helped one person then allowed someone to walk in and cut in line upsetting several of us that had been waiting a long time in line.
The pool was too cold to enjoy swimming which is sad since the pool is the highlight of the resort.
Find Allen if you're interested in hiking. He is a great guy and knowledgeable of the local trails.