If a zero (0) or negative rating was possible they would get it.
As many have mentioned, this company is ONLY in business because of home warranty companies.
They sent their Tech over five (5) times to fix my appliance and still nothing. They've "replaced" every component you can imagine and still say "give the Tech a chance to fix the situation"...how ridiculous! After the fourth (4) visit, I told them that I would no longer waste my time during the week to take part in this side-show and informed them to accommodate my schedule and come on Saturday. The day before the appointment they cancel and tell me that i'm being unaccommodating with a Saturday appointment...wtf?!?
Pure incompetence on the phone as well - super defensive and condescending. Plus when you call them out on their BS they freak-out and hang-up. Hmm...very professional.