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  • I would give them a negative rating if I could. We were overcharged for The Works wash and when we brought it to the attention of the clerk she gave us a huge run around. I've never experienced worse customer service. Finally after radioing her manager she agreed to charge us as it is advertised. Then to top it off when we asked to take advantage of the student discount ($3 off) she said it was too late because she apparently can't refund our transaction and recharge us. Which is bull. Now for the condition of our car and the outside employees... Everyone stands around in a group talking and smoking like social hour. When our vehicle say there unattended to for over 5 minutes. A couple of employees came around to our car and used the same dirty rag to wipe down the interior, exterior, and the windows just spreading around the grime. It was especially amusing when one employee yelled to the other "stop f****ig around" cuz they were all just joking around and laughing. Our car is covered in water spots, the interior is dusty, they did one swipe along the inside of the trunk and that's it. Missed an entire wheel. It was so crappy we couldn't stand it anymore so we left. We talked to a manager who REFUSED to give us our money back. Poor, awful, abysmal service. Never ever again. Huge rip off!
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