We've been there a couple of times over the past year. Same result both times. Burger was over cooked and still somehow cold. Service was very slow. The experience was so bad, I complained on TGIF website and got an email from the manager saying they wanted to contact me so they could give me a coupon. I told them forget it, that I had zero interest in ever returning, even for free food. I completely agree with the other reviewers that say this is the worst place in Surprise. Perhaps the only restaurant in town that is totally off limits for us.