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  • This place is the definition of the term "stealership". Bought a 2017 tundra from them and have been regretting since. Don't get me wrong, the truck itself is amazing and I haven't had any issues yet. However a word of advice for anyone purchasing here. Avoid trading in your vehicle at earnhardt and do not let them trick you into buying the alarm or the auto butler treatment. Google auto butler treatment. Wonder why the only good reviews are from dealerships? Well that's because it's an amazing overpriced money maker for earnhardt. This package costs almost $700 and I was told by the salesman that it's "just like having a ceramic coating put on your truck". Sooo wrong. Plus when you call to schedule the treatment they are booked out for months. Apparently a lot of people are falling for it. Next was the alarm. Again another $700. Any aftermarket alarm person will tell you this thing is absolute garbage. Earnhardt uses these to remotely unlock vehicles without having a key on the lot. They try to pawn off the overhead cost onto the consumer plus a huge overcharge on the alarm itself. Refuse the alarm and look up how to activate it yourself online. It's just a series of button pushes to activate it. Lastly, they will absolutely kill you on the trade in. Especially if you deal with Michael Burrell. This is the type of salesperson that gives you the thumbs up over the table but the middle finger to you under the table. In addition, he wouldn't honor the previous price I was quoted through the internet director. Micheal claimed he "didn't know how he exactly got that number but he would try to come close to it". Close as in almost one thousand dollars difference, yea not close dude. So moral of the story is earnhardt will rip you off real bad if you let them. Mainly my fault for just not ignoring anything Michael said. They are actually very friendly at earnhardt, but trust me you will regret it if you buy the alarm or auto butler. Buy an aftermarket alarm and ceramic coating. Auto butler is the modern day snake oil and it honestly ruins their reputation as trustworthy people.
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