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  • I went in looking for a specific item that's typically in stores but I'd had a horrible time trying to track it down for weeks. A manager, Michael was working in the toys and collectable section and he said he'd check the back. After a few minutes he came out with a handful of items that were similar but not quite it. He told me he had a few more boxes to go through and the system said he had exactly what it was I was searching for and he could contact me if he found it. I told him I was going back home (I was visiting from out of state) and he told me he would be able to call me if he found it and have it shipped to my local Barnes and Noble. Whether the item gets found and shipped at the point of this review is not known, but Michael had some of the best customer service I'd experienced in a while. The entire store was otherwise well stocked and organized too.
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