This was only my second time at a spa, but I can tell you this - I enjoyed every second of it.
This really is an urban spa; it has a certain feel to it - brick walls with windows, but not enough light to completely overcome your senses. It walks a fine line between calm and boring.
The service is top-notch. When we arrived the person who greeted us was friendly and informative. When we left he was just as friendly and seemed to really care what me and my lovely girlfriend were up to for the rest of the weekend. The receptionist was just as personable and genuine.
We had a couples massage and it was fantastic. Every step of the way our masseuses (sp?) were helpful and never pushy.
The massages were thorough and just fantastic. I write for a living and I can't put into words just how great my massage was. My girlfriend was equally happy with hers.
This is an ideal spa for someone looking for a non-pretentious and enjoyable experience that is 100% professional and welcoming.