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  • In 2013, I went to Omni at Arcadia. Staff was amazing and Dr. Racette was so supportive and helpful. Had the best experience you could on Accutain because of their help. Fast forward to this year, my acne has come back (always a risk). I of course went back to them since I had such a good experience the first time. Went back to the Arcadia office and was surprised at how rude some of the new staff is. This lady, either a PA or med assistant, called me rude in the hallway loud enough for me to hear, when I honestly had no attitude. She also screwed me over by not checking my Ipledge and just telling me to do it, when apparently the office has to set it up again. Today I went to the office on Olive to avoid that lady from last visit, and discovered that she had screwed me over... I had to do two separate rounds of blood tests AND doc appointments just to be told that I could not get back on Accutain again all because she didn't set up my Ipledge. Luckily the staff at this office are the ladies from before, so they credited me both of my appointments and were very apologetic because at this point I lost it. I just recommend going to the office on Olive, because the new staff at Arcadia is not helpful anymore... I'm very disappointed.
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