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| - Brett, I can't thank you enough for going the extra mile today. Today I called Arizona A/C Man after waiting for two days in this crazy Arizona heat to have someone come and look at my HVAC. One company Admiral Air Conditioning & Heat ,LLC came out and spent less than ten minutes total assessing my issues and said I needed an electrician and left $65.00 later. The next day Sun Belt Electric came out to resolve my issues, but didn't bring a ladder tall enough to accomplish the task. They said they would find someone who could... they didn't. I was extremely frustrated. I called Brett at 4:55pm and he arrived at my house by 5:30 pm. Seriously?!! Who does that? No one that is who!....no one gives that type of personalized service and quick response. Brett was very thorough and very much unlike the other two companies who came out to resolve my cooling issues but couldn't. He had three different sets of ladders, all the tools and equipment needed to repair my HVAC and get it running again. The funny thing is, it wasn't my HVAC. Someone had taken shortcuts previously and had created electrical issues where none existed previously. Arizona A/C Man identified the problem, corrected it and charged me a small nominal fee for his efforts. Lastly, and this impressed me to no end, it was on the gusty, thunderous, stormy side today. I would have understood fully if he would have suggested another date and time, but Brett went up on the roof regardless. Tonight at 11:11 pm I sit in an extremely cooled environment and ready for a great nights sleep! Thank you sir, for having integrity, a phenomenal work ethic and a sincere desire to help someone in need.
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