We are huge fans of Texas Roadhouse but very disappointed with multiple experiences at this location. We became regular customers at the Power Rd location but recently moved and are now closer to Stapley. Tonight was our last visit there as we were disappointed with the service and food quality. We sent back two of our three meals (one was lukewarm, the other was incorrect). The server unapologetically took them back, brought back the corrected plate, and a manager brought out the re-heated steak kabob plate that was lukewarm. The server or manager never rechecked to see if everything was improved and in fact, the server seemed to do everything she could from then on to avoid our table (stopped bringing refills, didn't offer more bread, etc as she was before). Our bill was completely full price, not even the $5 appetizer comped for the poor experience. When I asked for a to-go cup (they usually offer one when a refill had recently been brought to the table) the server brought a used styrophome cup to the table (it looked like it had been used for something and then poured out, completely obviously used for something). I have spent many years as a head server at Outback Steakhouse who has very high standards to customer service which is probably why I expect at least decent service for a $70 steak dinner. To top it off, the server's name tag says "Legendary Trainer"... it is no wonder this location has such poor service if that is the standard that trains new employees.
Will make the drive to the Power Rd. Location from now on or another restaurant before trying this location again.