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  • I've been to this location a couple of times. First time I was there, I bought an engagement ring and had an excellent experience. On 12/19/15, I went in and purchased a pendant and a necklace for my fiancĂ©. Since they didn't have it in stock, I was told that if I paid for the two business day shipping, it would arrive on Tuesday, 12/22/15. When the pendant and necklace didn't arrive on Wednesday, 12/23/15, I called the store and spoke to Cheryl. I explained my situation to Cheryl, and she offered a phone number and suggested I check my email. While she was looking for the number, I checked my email and noticed that the delivery date was set for 1/7/16. I explained this to Cheryl and she took no ownership of the issue. I received a generic apology statement and was told that her employees cannot guarantee the date. She again suggested that I contact a toll free phone number. No attempt was made to resolve my issue even though I've spent well over 6K in their store and had an open credit line with them. I'm never coming back to this place.
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