I have shopped this Dillard's many times, but it has been a few years since I have been here because it is located at Scottsdale Fashion Square with its nightmare parking situation.
My daughter (with her 3 small children in tow) and I were on a quest to find some shoes and she found just what she wanted (she ended up with the Vionics brand) at this Dillard's. Prices are high (full Vionics' retail pricing), but customer service was good.
In the past I have purchased kids clothing for my grandkids, dressy dresses for a cruise, and my husband shopped the big men's section of this store a few times per year. It is not the first store that comes to mind when looking for an item, but has pleasantly surprised me many times to have just what I am looking for!