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  • I purchase a sub to take home for dinner. I was surprised to see no other customers inside. The restaurant next door was packed. I took a bite of the sub and a long brown hair was in it. I immediately called the on duty manager and she told me she would call me back. After about ten minutes she called and I told her not only did I find a hair but the bread was soggy from the wet lettuce. She asked if I wanted another one delivered since she was the one who made it. I stated to her that I lived 7 miles away and really didn't want another sub after that. She told me I could come in and get another sub or get my money back. She apologized and was nice. A week later I went in hoping to see the African American manager that was aware of the situation. Another gal was working and had an attitude. I explained to her what went down. I could tell by her tone she didn't want to make or give me a sub. She was like why didn't you have the issue solved that night. I'm thinking you got to be kidding me. She started to walk back in the kitchen and I asked her are you going to ask what type of sub I want. She turned around and rolled her eyes. At this point I'm starting to get irritated. An older blonde lady walks out and says to me I'm the owner. I was thinking great finally I'll get some good customer service WRONG! She was trying to defend the gal with the bad attitude. I explained the situation for the third time. Told the owner about the hair and crappy sub. She kept interrupting me, and I told her I didn't want the sub. She was not empathetic at all. She was like we try to handle the situation the same day rudely. I have now heard this from three people. How hard is it to understand that once you find a hair in food you don't want to eat anything from there immediately after. I certainly didn't feel like driving back there after working all day. She didn't care that I wasted my hard earned money on a soggy sub with a hair in it. They had an opportunity to turn a negative into a positive for me. Have you ever heard the customer is always right. You won't stay in business treating people bad with soggy subs. Get a clue!!!!
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