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| - Updated: Honestly, Allison, I think your justifications are odd. I came in to get a few silver highlights put into my bangs. If you couldn't do it, you should have said so. Instead I got yellow and dark brown bumble bee highlights to the middle of my head that don't match my natural hair at all. Plus, now I've got regrowth And yes, when I calculated what i paid to your salon, i did include the generous tips i left. How you could let me leave looking the way I did (which i couldn't tell because of the lighting in your salon) is beyond me.
If anyone wants to see the outcome of your work, I've uploaded the photos to my profile - so take a look.
And yes, in my many years of going to hair salons, I've posted three bad reviews and yours is one. Honestly, you're the absolute worst.
You should feel embarrassed but, clearly, that's not in your repertoire.
.........
After growing out my grey hair for three years, while keeping it long, I decided I'd put a few DIY highlights at the front of my bangs, where the hair is still pretty dark. Dumb idea. I went for a fix, but the tone was still off, so I called Texture, where there's a really great colourist who knows how to work with grey. She wasn't available, and I was heading into two weeks of travel and client presentations, so I asked if there was anyone else there experienced at matching grey hair. I was told that Allison, the owner, was.
I paid $170 for silver highlights in my bangs. Unfortunately, Allison made a mess of it, giving me big yellow streaks that didn't match my hair at all, then, as an initial attempt to correct the problem, extending it all about three inches back into my natural hair. The result was terrible, dwarfing the issue I started with. The only solution at that point was to put a demi colour on the whole thing to try and get rid of the now very large section of yellowed hair and create some semblance of a unified colour.
I understand that mistakes happen. Such is life. But Allison then charged me an additional $75 for the 'fix', bringing me up to $250 for my botched bangs (not to mention the hours i spent at the salon), which still don't match. I was also told that i would now need to tone this big front section of hair, now, every few weeks to keep the yellow at bay, until it grows out - in about a year or so.
A very disappointing outcome and customer service experience, all round.
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