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| - I wanted to check out SLS Hotel and it's restaurants due to all the hype. As a local, I want to be able to experience the hotel myself and the restaurants that it had to offer and I can honestly say I DID NOT have a good experience with all the restaurants that I've dined in or even attempted to. I know I will NOT RECOMMEND this hotel to my friends and guests from out of town.
First experience I had, it was okay. My significant other and myself wanted to eat at Umami Burger and after checking the reviews online and checking the hours, we found out that it was closed and we had arrived around 11 PM. Disappointed, we decided to dine in the Ku Noodle. This was the only restaurant that met our expectations, but the prices were WAY too over priced for the amount of food that we received. You are better off getting food in any local Chinese restaurant in Spring Mountain.
Next time around, my significant other decided to attempt another try with Umami Burger a week later. We arrived around 10 PM because the website states they are open until 2 AM and found it again CLOSED. We left because it was disappointing and we were trying to eat there but it never seemed like a good time.
My boyfriend really wanted to try it one more time and we already had a bad experience with valet (there are NO SIGNS to indicate whether or not valet was full and when we had asked, valet was incredibly rude and impatient) so we had to park in self park. But before this, I had called the hotel and asked customer service if Umami Burger was open. They stated they were open and I asked them to verify it and I would wait. I explained that we had tried twice and checked the web site and that it was open until 2 AM. The customer service agent checked and stated they were indeed open.
Were they open when we got there? NO! I was so irritated I went to the front desk and complained. I asked why I got two confirmations that the restaurant was open and it was closed! All I got was an apology and that it was "being looked at." Nothing to make the situation better such as changing the information on the website or communicating it to the hotel staff.
Very irate, my boyfriend offered to take me to Griddle Cafe. When we were asking for the table, my boyfriend was not pleased with the hostess because she did not smile and she was horrible at her job! This dark haired hostess did not wear her name tag and she actually rolled her eyes when my boyfriend asked for a booth. We also were served by a young man who was NOT good at all! He never checked on us, we waited 20 minutes to order, look past us when we needed something, and was never around when we needed him.
DO NOT GO TO SLS and their restaurants! They hire the WORST people ever and they need to screen better when it comes to hiring people! These employees need more education and training on customer service and if they don't like their job, work somewhere else!
I will NEVER recommend going to this hotel for my out of town friends and family that visit. We can spend our money elsewhere and you should too.
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