I took my yorkie here for grooming.... when i dropped him off at the groomers i explained that i wanted his hair cut a little short for the summer time ( he has long straight hair) and i explained how i wanted his face cut..she happily took him and said she would call me when she was done. About 3hrs later i get a call that he is done. I go to pay..$45 and then they bring him out, i didnt even recognize him..the groomer SHAVED my dog. She said he had a few tangles and so she took it upon herself to shave him. I was fuming. You dont shave YORKIES... my grief with this is she didnt even call me to tell me any options..she just shaved him.
First of all why would you A-shave a yorkie. B-shave a yorkie without the owners approval- we did not discuss this. C- why would i pay someone $45 to shave him..i could of done that myself or taken him to petsmart for $20!
I called Cathy the owner to explain the situation that happend and she was no help-they have poor customer service and they will do what they please with your dog. Beware if you drop your dog off here..they might come back with NO hair and you paid for that!
I also reported them to BBB...as a local small business owner she is not keeping her local clients who support her business happy. She wouldnt even refund half of my money!!!
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DO NOT GO HERE!!!!!!