The hotel is a little dated and a little below marriott standards. The other contributing factor to my rating is their lack of customer service when it counts. I needed to make the 4:40 am shuttle to the airport. I called the desk at 4:38 and said I was on my way down. They said they would hold it for me but when I walked outside at 4:42 no shuttle. When I inquired one told me she tried to hold it while another said they couldn't. I ended up being late to the airport and closer than comfortable to making my flight. I think I will stay elsewhere next time.