Friday, October 13th My wife stopped in for 2 Greek salads. The cashier somehow managed to swipe our Debit Card 4 times for the amount of $20.10
I received a fraudulent activity alert from BOA and by then my wife was home. I immediately contacted the bank and managed to clear up the mess.
While I was on the phone with the bank, my wife contacted the East Blvd store and was assured a manager would call her back with an explanation.
Shorty afterwards my wife received an anonymous text with a copy of a receipt showing a $20.10 purchase. She responded to this unknown person asking who they were and why did they not identify themselves? My wife also included a snapshot of our bank statement showing the 4 transactions. Immediately my wife had an incoming call. This was the person who felt the need to send the text with the receipt. She reluctantly identified herself as the manager and her name was Rachael and she refused to give a last name. Without a doubt, she was the epitome of rude and disrespect!! She informed us that "our kind was not welcome in that restaurant and the problem was our account was denied because our account didn't have sufficient funds". She made it clear we did not fit the clientele they preferred. You fill in the blanks on what she was insinuating.
We contacted Showmars Corporate office expressing our disbelief of our treatment by Rachael the no last name manager of the East Blvd location. To this point, we've been loyal and regular customers for years and we've eaten at most of their locations enjoying courtesy and great service. We are having a problem understanding how Rachael with no last name felt she could speak to us with such anger and disrespect. Her personal skills were lacking and she went out of her way to be unprofessional. Hopefully we will have an opportunity to speak directly with someone in Corporate so we can understand what was the message Rachael with no last name was trying to impose on us. I will update this review if I hear from Corporate.