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  • One star would be the best I could give this place. This, by far, was the most disappointing meal I have ever had. We we're so looking forward to it and it could not have been any more of a disappointment than it was. Wife and daughter where at a play so my son and I went. Wow. Can't believe they could possibly have any repeat customers. We seated ourselves and waited 10 minutes before a very nice, but totally clueless waitress came over. She whipped out her tablet 15 minutes after her first appearance to take our order and had zero clue how to use it. After i interjected to help her figure out what we actually ordered, as it was pretty intuitive, our order was taken. 15 minutes later, she passed our table and I had to ask for my beer which was ordered 15 before. 20 minutes later, no food. We ordered wings as an appie. I ordered a cup of soup and a wrap. My son the blt. I saw another family seated 20 minutes after we got there. You could tell by looking at them, that they, like us were ready to walk out. Finally, about 40 minutes after we ordered they like brought the wings, my son's blt and my wrap. What? All at once? Yep. Then, 10 minutes later, out pops my soup. Huh? The guy who brought it apologized by saying "sorry, I don't even work here. I'm a friend of the owners" Yeah, well, where the hell was the owner? Anyway, the guys said they'd take it off our bill...they didn't. About 5 minutes later, the son from the other table had to go to the bar to ask for his beer. We ate and left. 2+ hours for 2 beers, wings, soup and sandwhiches in a very noncrowded restaurant. The other family was there for an hour when we left and had gotten 1 round of drinks. No food or anything else. But They, like us, got a ton of apologies. Our server was very nice, just clueless and there was no manager or anyone else with any idea how to run a retail food place there. It was flat out awful. I guess food if you have an hour to go get 1 beer. Too bad. So close to home, such a good food and beer menu. Fries are great. But there is just about no way I would go back. This place needs a new owner and someone behind the scenes who knows what they are doing. The one in Ballantyne is 100x better so this location is just dragging down the name. I would be embarrassed if I was the owner or anyone in management. Or, they should be let go.
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