Alan was very nice and helpful. My husband and I were looking to buy a good mattress because our backs were killing us from our old mattress. We both liked Alan's way of selling because we cannot stand pushy sales people. Alan was different, he was patient and we felt he gave us enough space and time to decide if we will be buying a mattress from the store. We ended up buying the mattress from this place just because we loved the customer service. Oh, and they take care of military people and vets. Great job, Alan!