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| - We ordered a pizza last night from this location. Things could have gone better...
The Good - It seems like they use fresh veggies and the cheese and sauce were very good.
The Bad - The pizza was overdone. The crust was burnt and chewy. We had ordered their Pepperoni pizza with sausage on half and double cheese over it all. We never did find any sausage! LOL
The Ugly - We were told that it would be an hour before they could get the pizza to us. Okay, that seemed like a long time, but we were trying to find a new pizza place and had never ordered from Rosati's before, so maybe that was their standard time. A little over an hour later, the store called, stating the delivery driver had 'given' our pizza away and that they had to re-make it. Bottom line, another half hour. 45 minutes later, I called to find out where our pizza was, and the young man who told me he was the manager stated it was out the door already and to expect the driver momentarily. I called back 45 minutes AFTER that conversation to find out where our pizza was. Some kind lady stated that our pizza was no charge and that she was offering us a $25 credit for the next time (of which there will be none, of course). As we were on the phone, the delivery person showed up with our rather cold pizza and went on our way.
We will not order from Rosati's again, not from this location, and judging from other reviewers, not from any of the locations. Wonder how they stay in business??
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