About one year ago, I had my two vehicles brakes and tires replaced there, including an air conditioning repair.
My very first visit, a week before that, I went in to have my air conditioning fixed on my 2012 Ford Escape. I was expecting $1000 plus. The mechanic and owner uncovered the problem in minutes and did not gouge me at all. Instead, I was out within an hour and 30 minutes, as they needed to test the changes they made to ensure pressure was maintained and cold air was consistent. Cost was around $250.
So, since trust was established, I had the rest of the work done as well... Brakes and tire replacement. I'm happy with the work done.
Their mandate is clear and simple. They want to establish and keep trust with you by doing an excellent job at a fair price.
That is how you keep us coming back.