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  • Both times we were invited as vip guest and both times we were very dissapointed. The first time we could't access our suite with the keys. We arrived at 8pm and It took them 4 hours to figure the problem. Not only that, but they were rude pointing that it was our fault. The second visit was even worse. We arrived around 1pm and we were told that our suite was not ready yet. We waited and waited again for 4 hours and again they were rude by saying that when the suite was ready they would call us. At the end they found an excuse that the suite was trashed from the previous guests and needed deep cleaning! Really? They couldn't accommodate us in a room until they clean? Instead we were hanging around the hotel like morons. I have stayed to almost every hotel in vegas as vip, and Golden Nugget is the worst experience. There are so many hotels to choose and stay but hever again to this one.
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