First off the customer service representatives here are very good. Xavier was awesome and patient with my multiple issues. Manager Erica was was accommodating but I wouldn't go as far as saying "friendly". They were unable to remedy my voicemail issue on the sales floor, so they took my phone to the back to be serviced by a higher level manager. They brought my phone back out after at least a half hour, the problem was not fixed and they had reset my entire phone, managing to erase all my custom settings. They had to call the Verizon help desk and the issue had to be taken care of over the phone anyway. I appreciate Xavier's level of service very much. But the back room technician's decision to reset my phone without asking is pretty unforgivable in my opinion. Oh well I guess. Yay smart phones :-/