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  • Horrible customer service, very disorganized company. I have been in a billing nightmare with Centurylink for 7 months and the way I've been treated by all of their representatives including managers is atrocious. There was a charge charged to my account that I did not authorize which threw me into a billing nightmare until I finally was able to cancel them. I had to call every month for them to adjust reoccurring charges that I did not authorize and no one at Century Link cared to correct. I was actually told by a manager that the reason why my account was so messed up was because i was the one calling and complaining every month. I had my phone number in my internet ported over to another company and even just calling to give them my new address for a final bill I was treated so rudely. For 7 months they let a billing issue go unresolved when it was their issue. Also you won't be told that when you set up an initial package that all of your credit or special rebate promotions will not ever let you down grade to a lower package if you're trying to save money. A lot of what I was told in the beginning was false information because the charges I received we're completely different. If you have the option to go with a different carrier I would highly suggest doing so. I have never dealt with a company whose customer service was so rude, unhelpful, not accommodating to their customers, and useless.
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