I visited this salon when I purchased a groupon discount package deal. First off I would agree totally about the positive customer service reviews. They were very customer friendly and even accommodated me rescheduled my services when I needed to cancel at the last minute. When I did come for my spa package, the technician who did my mani & pedi was very friendly and did a good job. I don't do false nails so not sure of proficiency level there but my toes and natural nails looked great when i left.
The massage was so so. The therapist said she also does hair and nails so I think massage is just a sideline? I think a salon calling itself a "spa" should have dedicated therapists. She used next to no pressure even though I indicated at the start my areas of trouble and that I like a lot of pressure. It felt like I was being iced like a cake rather than kneeded like bread ; ) Wouldnt recommend the massage here.
The facility is nice and clean but a little too retail to carry off the "spa" feel. I thought the nail area was too "strip mall nail salon-ish" to carry off "spa"....peeked at the hair area and would say the same. But the massage rooms, restrooms/chainging area, waiting areas and such are nice.
Might go back here for basic service like mani-, pedi-, or hair. But not for a full "spa" day.