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  • May 30th 2012 To Whom it may concern; ATT: HOTEL MANAGER After staying at the Venetian last March 27th for my 36th wedding anniversary and having the most pitiful disgraceful room, as well as my wife cutting her foot open on the exposed carpet tacks on the stairs in the room, we moved out of this horrible room and was accommodated beautifully at the ENCORE, for less money in a suite of much higher standard. I was told at the Venetian that there were no suites available. However when I called into the reservation center, there was no shortage of rooms, just the rate was an issue. To say the least when I had to call to the front desk about our room for six hours until finally I gave in around midnight, my wife who wanted to just get out so we could have the few minutes left of our anniversary. Fortunately we were made very comfortable at the Encore, never to return to the Venetian after running my anniversary. After a couple of weeks we received a two day complimentary offer from the Palazzo Hotel in lieu of the horrible experience we had at the Venetian. I choose to take a chance and took up the offer from the Palazzo to spend my 60th birthday in May. To say the least the room was great the stay was as nice, until I was accosted from a very poorly trined security guard Mike at the entrance to the self parking garage. I did not come to a complete stop at the garage entrance and he started raising his voice and being exceptionally rude. When I opened my window he asked me if I was blind and then flashed a high power flashlight in my eyes. I got out of my car and had several harsh words with this unprofessional and dangerous employee. I was refused assistance from the hotel staff at the scene when I called in. Only after I came into the hotel and went to a manager in the floor. He summoned a security manage, who introduced me to a very professional young man by the name of Matt. I filled out a hand written statement, and to date I have not had any apology or response to this assault from your poorly trained guard. A typical rent a cop attitude. The one thing that the Venetian and Palazzo has truly done is to make me a 100% Wynn/Encore client. Sincerely
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