Very chic look to their office and my zoom whitening was great and a pretty fast treatment, but I had a couple of issues just to book my whitening. It was ridiculously complicated just to book my appointment. For 3 weeks of calling, I kept getting the same voicemail that they would be out of town for July 4th (mind you, July 4th was 3 weeks ago, while I was calling). Then, finally their voicemail changes to say that they will be out of town the week that I'm calling to make my appointment for. At a loss, I just decided to leave a voicemail and hope to get a call back. I never received a call back.
With my living social deal soon expiring, I finally called and actually got to TALK to a person.
RECEPTIONIST: weren't you supposed to have an appointment yesterday?
ME: No.
RECEPTIONIST: We have your name down for an appointment with this same phone # and everything.
ME: Well, I left a voicemail to make an appointment but never got a call back to confirm the day
RECEPTIONIST: No. You would have had to call in to make this appointment
I would've normally given this place one-star had the receptionist not dropped the issue right away and scheduled me. I think what happened is they booked me based on the voicemail that I had left and no one called me to follow-up.