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  • Went to eat at your location and waited at register for service. The person came out only when phone rang and ignore my wife and I who were waiting prior to phone ringing. After taking some time to take somebody's order on phone, she then turned to me without apology. There was no apology for answering the phone first, she didn't give me eye contact and ask for permission to take a phone first, ignored me till she was off phone. I asked her why she put call first over customer who was there waiting before call and she replied; I'm required to do this. She didn't apologize, and made no effort to recognize the problem of taking phone calls over patients in front of her. I asked to speak to manager so I could Voice my concern over this lack of social etiquette. Stephanie was The Night Manager tonight, and she said the exact same words as her employee. I then said so you're saying that the customer on the phone takes precedent over The customer who there first standing in front of the register. She then stated she has to take the phone ahead of customers that are already in line waiting. I don't know if this is a millennial generation problem or if this is a company who is just oblivious to what is appropriate. I voiced my complaint and turned around and left because I couldn't trust that they wouldn't spit in my food after I chastised them. I plan on writing a letter to the franchise Headquarters but wanted other customers to see this complaint. I wonder if you all are having the same problem.
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