Eric is the WORST agent I have ever dealt with! From not adding a driver to my policy when I spoke with him directly. (I called and questioned his office when I got a summary and was told he was on there. It wasn't until I received a check from State Farm for overpayment that it came out that he failed me as a customer.) I called about a false claim someone was trying make & of course my agent cant help me. I contacted the claims department they assured me they wouldn't pay out anything, I called after 90 days & was told nothing was paid and it was closed. Of course when I started a new policy they did payout on the claim. . . . . . . Now after cancelling with Eric directly I am still receiving a bill from state farm for a policy I canceled before I was due again and now State Farm is calling me as well. Of course I cant get a hold of anyone at Eric's office to resolve this. All I can say is DO NOT use this agent!!