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(ASTHMA PEOPLE BEWARE AND TAKE NOTE)
Sigh. I looooooove Hyatt house. I really do. Why 3 stars then?? Read on....
We come in from Indiana every other month and stay in the south side Hyatt house.
Last time and this time however, they were charging an INSANE amount for a 1 bdrm ($249 + daily parking) so we stayed here instead.
Last time we stayed at shady side inn and suites. This time wanting the same but they were booked.
My normal stomping ground of South side Hyatt house was booked too, so they told us about this one here in shady side ((5 min from west penn hospital and upmc)
This one had A 1bdrm with 2 queen beds for $179+ $15 daily parking).
Eek! Cheap and new how exciting!
Only difference they seemed to have was that this location has:
***NO VALET LIKE SOUTHSIDE WHICH I LIKE. GATED DEDICATED PARKING LOT INSTEAD
Figured we'd try it. excited we'd found a cheaper and better!
Very new. Opened this past June 2015. Decorator did amazing job. Carpet in halls smells new. Nice people at front desk. Same amenities as southside with full kitchen etc. (In 1bdrm)
Walking distance to Aldis, panera, and string of restaurants. Whole foods and district market a mile or so down road.
Why three stars?....
Stayed in room 308. Noticed a nice outdoor fire pit directly below our room on ground level for visitors to enjoy. And oh how the smokers of the Hyatt house loved on that spot!
Puff puff puff!!
Thought nothing of it....until that night I smelled faint and constant cigarette smell in our bdrm.
It woke me all night.
Being a non smoker with two little boys and a very delicate "sniffer" I was annoyed. My parents used to smoke and that smell turns my stomach as many non smokers agree.
Spoke to staff figuring it was pulled in from "the smokers pit" outside via the vents. They of course, very surprised, stated smoke could "never be pulled in to the heating duct to room" and "your the first to complain"....uh. Riiiiight!
Front staff was however,VERY accommodating. Said could bring air purifier to room or switch rooms.
With 90 rooms to clean that day they busted their butts to get us a new room! Awesome!!
So we got Moved to 302 on other side of building facing back lot (instead of front lot)
Yum smelled great UNTIL the heat came on.
You've. Got. To. Be. Kidding.!!!!!!
Apparently same ductwork for the whole floor?. Who in the hell thought to put a smokers pit where it can be pulled in to the rooms heating and cooling vents?
And Why the hell wasn't I bright enough to ask to be placed on a higher floor is BEYOND ME.
So tonight we sleep in our constant ashtray smelling room for $200 a night. All the while thinking of the potential clean air at the $69 a night hotel down the road every time the heat would kick on.
We turned temp down but then ac kicks on with same problem. Turned hvac off and room got freezing. Grrrrr.
Slept in a cold room next few nights with heat off Bc I didn't want the constant noise of a loud air purifier. Honestly I would've rathered a discount or something.
Hyatt I will be returning to you and fork over my inheritance to stay there time and again so I don't have this issue--but not This location. I will stay at my tried and true south side location where I don't have this issue.
Just a tip-u might want to consider moving the smokers to a different area or putting charcoal filters in the hvac in order to avoid losing customers!
Thank you again for trying though and being so gracious.
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UPDATE:
General manager messaged me with response below. I'm glad they take the time to read these reviews and comment. Wish they rectified things to keep customers.
A hotel is only as good as the rooms and service provided....Move the smokers.
Asthmatics beware!!!
"I'm very sorry that you detected an odor of smoke in your rooms. I'm glad that our team tried to accommodation, but I regret that your second rooms assignment had the same issue. We are a non-smoking hotel, so we will certainly use your comments to foster improvements. For this reason, we hope that you might consider a return visit.
Sincerely,
Adam Poirier
General Manager
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