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  • My 2014 tax return had been hacked and the IRS was holding my refund for my 2015 return (I owed the IRS money in 2014 so there was no refund due for that year). They had given me PIN numbers for my 2015 return but I still had to appear in person at the IRS office to prove that I was who I claimed to be. Their office is now by appointment only so there were no lines at the door or thru their security. There were maybe only about ten people in the waiting room. I arrived early because I did not know if there would be lines or not and did not want to miss my appointment and have to come back another day. The regular lady receptionist was very friendly, took my name and told me to have a seat. She was not giving out numbers. When it was your turn she just called out your name. After a while she went to lunch and a middle aged grumpy man took over at the check in desk. When the next persons turn came up he called out a number. We all looked at each other as he called out the number again. Someone told him no one has numbers. So then he looked on his computer screen and called out a name. He seemed irritated that none of us had numbers but it was not our fault. A couple more times he called out numbers and having no responses then called out names. When my name was called he handed me a small number ticket. I asked him which cubicle was I supposed to go to. He told me to look at my ticket. There was a small scribble that he had marked on my ticket that looked like the letter B. I asked him where B was located. He said rudely that is was 13, not a B. I hold two engineering degrees and a MBA and know the difference between the letter B and the number 13 had he written it clearly and not run it all together. He could have just told me rather than trying to write it on the little ticket in half inch tall numbers. He was also rude to people standing in line waiting to check in. Complete opposite from the regular lady receptionist who had checked me in. This guy needs some customer service training. I am lucky he was not the person who would be reviewing my return. When I got to desk 13 there was a not too friendly but very professional lady who took my 2015 tax return, mine and my wife's drivers licenses, SS cards, military ID's, and passports. She did a lot of typing into the computer and at first could not find my return. When I told her that during my last phone call (over the past year I had made over twenty phone calls to various IRS departments at different phone numbers) I was told by the TPP Division (whatever that is) that I needed to appear in person and they had made the appointment for me that she found my return. She again went to her computer and I am guessing verified what I had given her on my paper copy against what she was seeing on the computer. She asked me a few questions about how much income was shown on W-2 forms vs. 1099-R forms, did some more typing and told me it would be nine weeks before I would either get a follow up letter or my refund. I didn't say anything but was thinking why another nine weeks? If they had to verify I was really who I claimed to be in person why could my refund not be processed right away? And what kind of follow up might be needed? But at least what ever information they needed from me they now had and they could complete my 2015 return. This IRS office is located in a business complex with a parking garage. They do not validate your parking ticket so be prepared to pay. I did not see any street parking so as far as I could tell the only parking is in the pay garage.
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