I finally get it.
I have been to several other Five Guys across the country, in places like New York, Ohio, Texas, and even a couple other locations here in the Valley. I have always loved their burgers, but have always had a problem with the fries. I see the awards for the fries on the wall, and even more telling, I see the hand-written index cards on their bulletin boards about how the actual customers at that very location love the fries. I have always found them lacking - not crispy. Until now.
This place does them right - crispy every time. I don't know what they're doing differently than the other locations I have been to, but they need to keep it up. My favorite Five Guys. And now they have a smaller sized fry. Perfect.