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  • This is one of the worst Verizon stores out there and poss the worst in Charlotte. Save yourself time and stress and head up to Northlake Commons or Sharon Corners at Southpark. This one is always busy and when it's not, it is still slow. I have had 3 bad experiences here, so I don't know if it is a poor hiring/training issue or what, since the rest of the organization seems to offer fantastic service (via phone or other store). I went in to upgrade my phone and they didn't ask any questions about what I typically use my phone for, but seemed to just push the iPhone as the phone du jour, so after I got it home and was working with it I realized it was so poorly suited for me that I returned it within 14 hours (and lost some $$ on it). I was so unimpressed he didn't take the time to understand my needs and match me up to the right phone. So I gave up for a few months and when my blackberry was really dying and my hubby and I were trying to figure out if we wanted to switch to T-mobile which was cheaper or stay with VZW we were trying to compare plans, phones, etc. The guy who helped us was a total d!ck and basically said "Sure, switch." Huh? I've been with you for years and you don't even put up a fight? Well, we didn't end up switching service but we did switch stores. This toxic store is such an anomaly, so don't let it ruin VZW for you.
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