Two stars because I really do enjoy their food. It's convenient to have it delivered to my office as well. But the customer service side of it is surely lacking. I want to love this place as I have been going there for very long but it's getting harder and harder. Wait times on delivery are excessive and not quoted properly. Previously, I ordered for my office and after waiting almost two hours everything was delivered cold and two dishes were left out completely. And just today I waited over an hour to find an extremely long hair running through out my wrap. Needless to say the over hour wait was not worth it because I cannot eat it now. Wear hair nets! Medium length hair should be tied up and no where near my food! So so disappointed.