I am very surprised to see such extreme reviews at this Best Buy. I have started coming to this location last year and I've always had great experience. There was only, maybe, one time when I thought they were understaffed and only had one person checking us out but other than that, I've always had pleasant experience. Reps are helpful and friendly and are always around whenever I have a question on any of their products. My friend recently upgraded her phone and they helped her through the whole process! They transferred all the info from her previous phone to the new phone without a glitch. She couldn't stop raving about it. And I agree. Maybe in the past they've had bad customer service employees but that obviously is no longer the case.