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| - I would give this clinic and my doctor ZERO stars if I could. I will say that the staff up front are relatively polite. I was never treated rudely by anyone up front. However, After waiting 40 minutes past my appointment time I decided to ask one of the girls how long until I saw the doctor. She proceeded to tell me that "the doctor is running just a little behind" which I then responded back "40 minutes is not a little behind and want to know how long till I see the doc". She looked at me as if I was an alien and how dare I ask that question. It seems that waiting an unacceptable long amount of time is now the norm hence her flippant attitude about my wait time.
I had the typical battery of tests at my second visit. The ultrasound girl, her name escapes me now, was not rude but certainly did not put me at ease. She was very cold and just "did her job" Not a horrible experience but certainly would have preferred someone with a personality.
Long story short, had scheduled a time to come back for my results and would't you know it, they called to tell me that I would have to come back in to have the ultrasound redone because they could not find my records!
The second round for the tests I took and were done by a gentleman who was polite, attentive and had a great attitude. By the way the guy that handled the test for the large machine they put me in was also very nice and made me feel very comfortable. Thumbs up to both of them. The doctors in this office could learn a few things from these guys with regard to human interaction with others.
My doctor is a pathetic excuse for someone with a Phd. Dr Shehane has the personality of a rock. At my second appointment he came in to let me know what my test results were. His bedside manner was rushed, not informative and he had quite a sarcastic attitude when i started to ask questions about my results. It appeared that he was more concerned with getting to the next patient, and there were plenty, than deal with my concerns. After walking me to one of the nurses stations to proceed to get discharged, he just tells me to have a seat and then walks off. No handshake, no, "hey thanks for coming in, not even a "have a good day". None of the niceties that any human being would give to another human.
i decided to fire this doctor and reschedule with a different doctor from a different cardiology group. I asked to have my records faxed over so that the new doctor would have the test results.
Guess what happened?
If you guessed that they were not sent over then you would be correct. It has been a full week and they have been asked 2 more times to deal with my request and get it done. As of today I had to call the new office and they said that they would call them directly themselves, for the second time, and have them sent over.
dr. Shehane, (when you start treating patients with the respect and care we deserve and acting like a doctor who cares, I'll use a capital "D") there are plenty of other physicians out there to choose from. I will tell as many of my friends, family and co-workers to stay far away from you and your practice as possible.
Anybody reading this should do the same thing when you receive sub-standard service from your doctor or anyone who provides a service for that matter.
Don't just stand idly by and perpetuate this kind of treatment. Be proactive and maybe we can change the way doctors do business.
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