MAC is nirvana! Customer service has always been good in this store, once you DO get waited on. I preferred the store when it was located on the eastern side of the mall. Seemed like a better location and not as crammed into a glass box like the present one. When I go to the new one, it seems there's always a wait to get service, which is my number one pet peeve. I love MAC products, but when I walk into a store I have cash in hand, I'm ready to buy and I want to be waited on and get out as expeditiously as possible. I don't want to be sold to about the latest trend or fad, I pretty much know what I want or I ask about what I'm looking for and the sales people help me find what I need. MAC sells a great product, but it is a hassle to get waited on from time to time. And that's my ONLY peeve about this place. In all other areas, they excel.