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  • I'm not happy. I've been to Studio Luxe before for a cut and it was fine - not great, not terrible. Just a normal haircut. I connected well with one of the stylists that has been certified in coloring. She's supposedly been doing it for roughly 12 years. My boyfriend made an appointment here and paid for anything I wanted to get done. It was my Valentine's Day present. I was so excited, so I researched what I wanted done. I chose a balyage with dark brown at the top and light blonde at the bottom. I asked that the brown have a slightly coppery tone to it. She picked a good base and began doing all of her work. She began her work. I noticed that she was pitting lightener awfully high up, but I thought that was just blending so I didn't mention it. Keep in mind that I have never had professional color some before, so I wasn't sure what the process was. She handed me off for shampooing, during which she told the owner of the salon to add toner to my hair. I didn't know what toner is. She painted it on while I was in the bowl, let it sit, and came back to wash it. When I looked in the mirror, I was appalled. She turned half of my head pink. There was a definitive line about an inch from my roots where the red was applied. She couldn't even put it close to my roots to blend it? I kept asking my original stylish if the red would wash out or fade, and I told her I wasn't expecting that at all and it wasn't what I had shown her. All she kept saying was that it's new to me, and to sit on it for awhile. I would come around to it. I would not have paid, but my boyfriend had prepaid since it was a gift. I called back about an hour later saying I needed the red out and I hated it. I was told I was undercharged the first time and would need to pay for a color correction, and all she would do is bleach it out. That would mean my entire head would be blonde. Are you kidding me? I ended up having to go to a different salon for FIVE MORE HOURS for a color correction. 4 stylists there worked on correcting the red. I paid the exact same price to get it fixed at the second salon. I was happy to pay there. They did wonderfully. I'll be in touch with Studio Luxe to get my money back, but if they refuse it, I'll be filing a claim with the BBB. Stay away from this salon.
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