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  • As you can see, my first review of Subaru was less than favourable. After our rather unpleasant experience at Marino's, we were contacted by them on Yelp and asked about the what happened. The sales manager, Francesco Taccogna went out of his way to meet with me and enquire about the issue. To get to the point, I have since received the best possible service from Marino's Fine Cars and ended up leasing vehicle from them. He put us in touch with Iouri Doubov - one of the sales people who is extremely passionate about these cars and having been a mechanic at Subaru previously really does get into detail about them. Mindy Tian, the business manager had the paperwork taken care of very quickly and we have been nothing but impressed with the dealership. The best part - this isn't one of those back and forth dealerships. I was reasonable in my offer and upfront with affordability and they were more than willing to accommodate. I loved that about Marino's. Additionally, while waiting for the car, we ended up renting a vehicle from the rental place they have attached to the dealership and they arranged for us to get it at a very reasonable price. This really is a full service dealership..... I am so glad that they got in touch with us after our negative review as they ended up turning it completely around. We love the new car and will recommend this place to anyone in need of a Subaru. A little advice - if for any reason you are dissatisfied, call and speak to Francesco, he cares quite a lot about customer's experiences. Saying that, you aren't going to walk in and get a car for an unreasonably low price - these are quality cars and you have to be reasonable in your expectations. To conclude - thank you Francesco, Iouri, Mindy, Mark and Ryan. Your genuine willingness to help turned us from 'never coming back' to 'only buying Subaru here' kinda people! Oh incase you wanted to know - we got a Subaru Crosstrek and we love our 'got a station wagon but it's not really a station wagon' :)
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