The one star is for the staff behind the desk which couldn't do enough to satisfy customers needs and concerns. Now for the bad. The place has seen better days. Everything is run down. The room smelled of mildew, the AC sounded like a 747 taking off, the furniture should have been thrown out decades ago, there was duct tape holding the carpeting togeather where it split, the lobby looked run down. It seems management has put no money into this place trying to keep it livable. Be aware there is no elevator so be prepared to carry your own up three flights if you booked the upper floors.