If you want to relax and enjoy your hookah...probably not the best place to go. However, if you want to be a part of a party while taking hookah breaks, this is your spot! I've only been here on a Friday and Saturday night...so maybe I will have to update my review after returning to Cloud 9 on a weekday.
Even though Cloud 9 was pretty busy both evenings, once we made it inside we never experienced issues with the staff and getting our hookah. The staff was always nice and they always got our hookah out to us in a timely manner. Furthermore, I could always spot someone available to assist me if I needed help - like a coal change.
My reasoning for 4 stars instead of 5 is that one of the nights we had to wait outside for (what I felt was) an unreasonable amount of time... we saw folks in large groups going in and out all the while we stood outside...two of us...waiting. It was kind of a chilly night, so that wasn't appreciated. Also, the rowdy folks... I know it's a hookah joint and we were probably the oldest people in there.. but come on, there's a perfectly good dance floor but you choose to jump on the couch? Again, I'm aware that by mixing 18 year olds, dance music and club lights you are brewing up something rowdy... but it'd be nice to see some class. It's not bad enough for me to say that I'll never return though!