Needs Work
I would like to describe this place as organized chaos but there would be some debate about using the word "organized"
They opened about a week ago and my wife and I went for the first time last Saturday. Nice and airy feel but a bit on the noisy side.
Concept is you walk in and you're immediately in a line to place your order. Hostess is there to give you a menu that your cans study while you are in line. Eventually you get to the end of the line where they have one person who takes your order, enters it and of course you pay. Having only one person there to do all this slows down the line somewhat but that may be the objective ie. slow down the order process and not overwhelm the kitchen.
They then give you a tent to place on your table and they bring your meal to you.
In my case, I had hip replacement surgery 10 days earlier and the hostess volunteered what they could do since I am on crutches, is for us to find a seat and either my wife go through the line or they would send someone from management over to take care of our order.
Since I do not do well on extended periods on crutches just yet, this seemed to be the best option and it was appreciated.
Found a seat and a few minutes later, a young man came by to tell us why they could not do that for us.
My wife started to get up when a third employee showed up to take our order and by this time it was forget it. Let's just have lunch and make it as uncomplicated as possible.
My wife got up, got in line and 15 minutes later was back with a tent. Did manage to score two glasses of tea in the meantime.
Lunch showed up shortly. My order was the Rotisserie Chicken Basket (all white) with Baked Beans. Very good and their house BBQ Sauce is very good.
My wife had the Tempura Chicken Tenders Basket with Dijon Mustard Dipping Sauce and Baked Beans.
They forgot the Dijon Mustard Sauce and had to go back. The Chicken Tenders Basket for what you get is very overpriced. Should have gone with the Platter for only a bit more but a lot more meat that the three tenders found on the basket.
All in all, not bad but not a great value either compared to other places in the area. Nice and fresh but as pointed out before, very noisy and hard to have an intelligent conversation.
In the end, they still have not figured out to role of the customer as evidenced by the conflicting messages we got at the beginning.
Next time I go, hopefully I will be off the crutches and let's see what happens then