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| - It really saddens me to be writing such a poor review about Nadia's, but the truth needs to come out. Skip to the middle if you don't want to read the story.
I first came to this salon because I botched my own hair trying to bleach it myself. The guy who fixed my hair did a phenomenal job. He bleached it, toned it, and finally cut it - and it looked exactly like I wanted. Even though some of my hair had burned off at the top, he assured me that it would grow back, and gave me specific instructions to deep condition it and never bleach it myself again. The service I received was so great that I fell in love with the place and decided to come back again to do my roots in a couple weeks.
HOWEVER, when I came back a couple weeks later to get my roots done, I had a completely different experience. I had a different stylist this time (who I won't name), and the bleach he used not only burned off my hair, but BURNED MY SCALP. Now, I understand that different people have different reactions to bleach. But at this point I had used bleach many times (both by myself and professionally) and I had never had such a terrifyingly painful experience with bleach. It felt as though my scalp was on fire. When rinsing out my hair and applying toner, I was in such pain that my eyes were watering, and my stylist actually YELLED AT ME. He literally threw up his hands, and said, "You know what? You gotta go home." He then washed out the toner and proceeded to cut my hair, and snapped at me, "Yep, it's ALL YELLOW," as if it were my fault that my hair didn't lift.
A day later, my hair completely burned off. The ends actually snapped off from the bleach that my stylist had used. Not only that, but my scalp was covered with scabs. I was crying because my scalp was so painful. My boyfriend was extremely angry and wanted me to write a review, which I should have done a long time ago.
It's been four months since this incident. Since then, I've gone to a different salon that actually fixed my hair slowly by deep conditioning it. I still get my hair bleached every few weeks, and the bleach has never bothered me (like it shouldn't). My new salon confirmed that Nadia's had chemically burned my scalp, and they were mortified to see the condition of my hair. My hair is in slow recovery, and I was very lucky to have a found a new salon that excelled in both professionalism and customer service.
[ TL;DR, SKIP TO HERE ]
I'm not shit talking this salon. I admire the work and integrity of several of the employees, including the woman who works at the front desk, and the sweet lady who applied the bleach. The owner himself is a nice guy, and it saddens me to write this kind of review about his business. As much as I'd like to thank him and his other employees for their excellent service, this review will remain the way it is because of the horrendous attitude one of his stylists had demonstrated.
I'm not angry that the bleach didn't work - that was a very unfortunate experience that I think might have been the result of the salon using a new brand of bleach (because as I've said, I have never, and never had again, experienced that kind of pain while using bleach). I'm angry because the stylist who worked with me was SO INCREDIBLY RUDE. Not only did he not apologize for the state of my burned scalp and hair, he actually BLAMED me for what had happened. Even now, I am absolutely baffled at the stylist's behavior. He actively made this the worst salon experience of my entire life.
I didn't write this review to tell anyone not to come here. I'm simply telling the truth about what happened to me. I would personally never come here again, but that's just my unfortunate experience.
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