On Monday December 11th I decided to surprise a coworker for her birthday with a Red Velvet cake from this location. After paying for my cake I waited a very long time and during that time the workers kept telling just five more minutes. Finally got my cake, but when I took the cake back to the office the cake was frozen. I now understand the wait time as it was an attempt by the workers to defrost the cake while they had me to wait for what seemed like forever. We were all disappointed as we were all expecting a fresh cake, but instead we received a defrosted cake that was still frozen and needed to be defrosted even more. Had I wanted a frozen cake I would've went somewhere else to purchase an ice cream cake. I absolutely was not expecting this, and I'm very turned off from the wait, the quality, and the service at this location. My recommendation would be to try a different location and not this store.